Refund & Return Policy

At Reina Nails, each press-on nail set is handcrafted and prepared with care. Because our products are made to order and customized for each customer, we have specific return, sizing, and replacement guidelines to ensure a fair experience for everyone.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to contact us and request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it

• Be unworn and unused

• Have all original tags attached, where applicable

• Remain in its original packaging

• Include your receipt or other valid proof of purchase

Important: Because our press-on nail sets are handcrafted and sized or customized to order, opened or used nail sets are not eligible for return.

To request a return, contact us at lareinadelacriliconails@gmail.com.

Approved returns must be sent to the return address provided by our customer service team. Please do not send an item back before your return request has been approved. Unauthorized returns may not be accepted.

If your return is approved, we will provide the applicable return shipping instructions and, where applicable, a return shipping label.

For any questions about returns, contact us at lareinadelacriliconails@gmail.com.

Sizing Requirements

Because every nail set is handcrafted and prepared according to the measurements provided, customers are responsible for providing accurate sizing information.

We are not responsible for an incorrect fit caused by incorrect measurements or sizing information submitted by the customer.

Sizing Kit Requirement

A sizing kit is required before purchasing a full nail set. The sizing kit allows you to determine the most accurate, comfortable, and secure fit before your custom set is made.

The sizing kit:

• Must be purchased separately

• Is not included with your full nail set

• Should be used to determine your exact nail sizes before placing your full-set order

Please note that sizing may vary depending on the shape and length of the nails. Your sizing kit should therefore match the exact nail shape and length you intend to order.

Orders placed without obtaining the appropriate sizing information may result in an improper fit.

Incorrect Sizing

If you provide incorrect measurements or order without properly determining your size, we cannot guarantee a perfect fit.

However, your satisfaction is important to us.

If you believe you received a set with an incorrect size, please contact us within 7 days of delivery so we can review the situation.

Where the issue is determined to be a sizing error on our part, we may provide a replacement set in the appropriate size.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or with the wrong item, contact us immediately so we can evaluate the issue and determine the appropriate resolution.

For items damaged upon arrival, please send us clear photographs of the damaged product within 48 hours of delivery.

Depending on the circumstances, we may provide a replacement or another appropriate resolution.

Non-Returnable & Final-Sale Items

Due to the personalized and handcrafted nature of our products, certain items cannot be returned.

The following are final sale and/or non-returnable:

• Opened or used press-on nail sets

• Custom or personalized nail sets

• Made-to-order nail sets where applicable

• Sale items

• Gift cards

• Custom orders, including:

  • Tropical Set

  • Lemon Nails

  • Red Cherry

  • Silvery Look

  • Luxury Set

Custom orders are considered final sale because they are created specifically for the customer.

If you are unsure whether an item qualifies for a return, please contact us before sending anything back.

Unopened Nail Sets

Unopened, eligible nail sets may be returned within 14 days of delivery for store credit, provided that the item remains unused, unopened, in its original condition and packaging, and otherwise satisfies the requirements of this policy.

This 14-day period applies specifically to unopened eligible nail sets and does not change the requirements applicable to custom, personalized, or final-sale products.

Exchanges & Replacements

We generally do not process direct exchanges.

The fastest way to receive a different product is to return an eligible unopened item in accordance with this policy and place a new order for the desired item.

For confirmed issues involving an incorrect or defective item, please contact us so we can determine whether a replacement is available.

European Union — 14-Day Cooling-Off Period

If your merchandise is shipped into the European Union, you may have the legal right to cancel or return your order within 14 days, without providing a reason, subject to applicable law and any legal exceptions.

Where this right applies, the merchandise must generally be returned in the same condition in which you received it, including being unworn or unused and, where applicable, in its original packaging.

This section does not limit any mandatory consumer rights that apply under applicable law.

Refunds

Once we receive your approved return, we will inspect the item and notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that once we issue a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

lareinadelacriliconails@gmail.com

Return Shipping

Return shipping requirements will be communicated when your return is approved.

Please do not return an item without first contacting us and receiving return instructions.

Your Satisfaction Matters

We take pride in creating each nail set by hand and want you to be happy with your order.

If you experience a problem with your order, please contact us as soon as possible at:

lareinadelacriliconails@gmail.com

We will review your request and work with you to determine the appropriate solution in accordance with this policy and applicable consumer-protection laws.